Purchase Process

1. Choose the model:

At this link you will find the railing models from which to choose to formulate your quote request. Please note that all models can be made with either floor or side mounting, in both AISI 304 and AISI 316 satin-finish stainless steel (to learn more about the difference between the two steel alloys click here), so these characteristics must be specified in the quote request (for example: Rita Model with floor mounting in AISI 304 stainless steel). For our products we do not use standard posts or ready-made handrails, but we start from the tube (which we also satin-finish in-house to have greater control over the quality of the finish for a perfect match with that of the fittings), so taking inspiration from these proposals you can easily request modifications to obtain a product that better suits your needs, such as the height of the balustrade and the number of rows of round bars (for example: Rita Model with floor mounting in AISI 304 stainless steel with a finished height of 0.85 m and 5 rows of round bars).

2. Send us sketches or drawings complete with measurements:

To enable us to develop your personalized quote, we need a sketch or drawing with the measurements of where your balustrade will be installed, specifying whether there is the possibility of anchoring it to the wall at the beginning and/or end, in order to increase the rigidity of the structure. In the case of a balustrade that develops totally or partially on an inclined plane, for example in the case of a staircase, we need the measurement along the slope (or, alternatively, the plan measurement with the number of steps and their rise and tread measurements). The transmission of this information guarantees you a “true” quote, without surprises, that can be converted into an order as is and also includes shipping costs (if available) and everything necessary to install the balustrade (except the chemical anchor and glass): a rough quote, obtained with summary information, could prove to be very inaccurate at the order stage, requiring additional accessories that can inflate the final price.

3. We will send you a personalized quote:

This simple and precise information is sufficient to obtain a personalized quote for your balustrade, with the detailed price of the material and shipping costs (if available). In a short time you will know exactly how much you will spend, without fearing the need for additional accessory costs.

4. Your order confirmation:

To confirm the order, simply reply to our email stating that you intend to proceed with the purchase, or by sending a fax to 071.291697 or calling 071.2916441.

5. We will send you a 3D drawing showing the balustrade you ordered:

To ensure that the material we produce meets your expectations, our technical office will promptly prepare a 3D drawing showing your railing.

6. Your verification and confirmation of measurements:

A careful review of our drawing and the measurements shown will allow you to confirm what we will produce.

7. Delivery of material to the site ready for installation:

The material will be shipped to the site ready to be installed. Depending on the model chosen, the material will be supplied in panels specially produced according to the measurements you provided or in ready-made posts + handrails and crossbars cut to size + fittings, as well as hardware and everything necessary for assembly (except the chemical anchor and glass). The material is accompanied by an assembly diagram.

8. Installation:

you can contact us for clarifications and instructions: If during assembly you have doubts or uncertainties or need further suggestions, do not hesitate to contact us at 071.2916441: we will be happy to provide you with all the information you need.

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CUSTOMER SUPPORT

If you have any questions about our products, need assistance placing an order, or require support after your purchase, our team is here to help. You can reach us by phone at 071 2868564071 2916441 e 071 2916957 or by email at info@inoxforniture.it.

Our customer support is available Monday to Friday, from 8:00 AM to 12:30 PM and from 2:30 PM to 6:00 PM.